Appointments:
Please arrive at least 15 minutes prior to your appointment so you may check in and relax. Unfortunately, late arrivals cannot receive an extension of time and may be asked to reschedule. At The Texture Room hair and body, your services are personally reserved for you. We ask that you notify us no later than 24 hours prior if you should need to reschedule or cancel.
*Please note that if you arrive late for your appointment, it will end as scheduled
so as not to delay the next scheduled guest.
Cancellations:
We kindly ask for a 24-hour notice prior to changing or cancelling your appointment. If you reschedule or cancel your appointment within 24 hours of your appointment time more than twice, you will be required to place a deposit for future appointments up to the full price of all scheduled service(s).
*Please understand the reason for this policy is to respect our stylists' schedules.
Last minute openings are difficult to fill and result in a loss of revenue.
No Show’s:
Non-cancellations or no shows will be required to leave a credit card on file for future bookings and no shows may be charged up to 100% of the missed service.
Walk-In’s:
Walk in guests are always welcome! However due to the busy nature of our salon, there may be a waiting period for an appointment, or we may need to schedule an appointment for a future date.
Cell Phones:
We kindly ask that electronic devices such as cellular phones, tablets and gaming devices be put on silent or turned off while in the salon. This includes the use of speakerphone, FaceTime and/or any other turbulent noise as well. We kindly ask that you use headphones to respect other guests.
Children:
For the comfort and relaxation of our guests, and for the safety of your children, please come alone to your service. If your child is receiving a service we welcome them, but please make alternate arrangements for your children during your service. All salon services on children under the age of 16 must be accompanied by a parent or legal guardian and remain in the lobby. This is to maintain our commitment to quality.
We would love for you to relax as well!
Open Chair Policy:
The stylist / guest relationship is one that is both intimately personal and unique. At The Texture Room hair and body, we have an “Open Chair” Policy. What that means, is that we want to help you find just the right fit, and sometimes that takes a couple of “dates.” Each guest is a guest of our salon, not of any one specific stylist. So if you have your hair done, love the salon, but aren't feeling that connection with your stylist, we want you to feel free to sit in another chair and meet the stylist of your dreams! With so many talented individuals, we encourage you to try anyone, at any price point so that you can find the stylist that fits your needs!
Our Guarantee and Return Policy:
Your happiness is a priority at The Texture Room hair and body. If you are not entirely satisfied with your color or cutting service, please call and schedule a complimentary redo within seven days from your original service date. The redo policy does not cover a change in direction of your original requested style or color. No cash refunds are permitted. We cannot guarantee the longevity of hair color without the use of Aveda shampoo and conditioner. Products (with the exception of makeup) can be exchanged for another product, but no cash refunds will be given. Credits and/or exchanges cannot be applied to services. All makeup sales are final and gift cards cannot be redeemed for cash.
Gratuity:
Gratuity is up to the discretion of each guest. The industry standard is 18%-20% of the service total prior to discounts or incentives. Cash gratuity is appreciated, though it may be added to a credit card for your convenience. Our team greatly appreciates your generosity.
Payment:
We gladly accept Visa, MasterCard, American Express, Discover, Checks, Cash and
Texture Room Gift Certificates.
